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Terms & Conditions

Effective Date: 01/04/2026

Welcome to Damru By Namo. By accessing our website or using our services (restaurant dining, café, food delivery, and banquet bookings), you agree to comply with the following Terms & Conditions.

Use of Website

  • The content on this website is for general information and service use only
  • You agree not to misuse the website for fraudulent or unlawful activities
  • We reserve the right to update or modify content at any time without prior notice

Orders & Food Delivery

  • All orders placed through our website are subject to acceptance and availability
  • Prices and menu items may change without prior notice
  • Once an order is confirmed and prepared, it cannot be canceled
  • Delivery timelines are estimates and may vary due to external factors

Table Reservations

  • Reservations are subject to availability
  • We hold reserved tables for a limited time (15–20 minutes)
  • Management reserves the right to cancel or modify reservations if required

Banquet & Event Bookings

  • Bookings are confirmed only after advance payment
  • Customers must provide accurate event details
  • Cancellation and refund policies will apply as per our Booking/Refund Policy
  • Any damage to property during events will be chargeable

Payments

  • We accept payments via online methods, UPI, debit/credit cards, and cash
  • All payments must be completed before order processing or event execution
  • In case of payment failure, the order or booking will not be confirmed

Pricing & Taxes

  • All prices listed are subject to applicable taxes (GST or other charges)
  • Prices may vary for dine-in, takeaway, and delivery

Cancellation & Refunds

  • Orders and bookings are subject to our Return & Refund Policy
  • Refund timelines and eligibility depend on the type of service

User Responsibilities

  • Provide accurate personal and contact details
  • Follow restaurant rules and maintain proper conduct
  • Any misuse of services may lead to denial of service

Intellectual Property

  • All content (text, images, logo, design) on this website is the property of Damru By Namo
  • Unauthorized use or reproduction is strictly prohibited

Limitation of Liability

  • We are not responsible for delays caused by factors beyond our control (traffic, weather, technical issues, etc.)
  • We are not liable for any indirect or incidental damages arising from the use of our services

Third-Party Services

  • We may use third-party services (payment gateways, delivery partners)
  • We are not responsible for their actions, but we ensure they follow standard practices

Privacy

  • Your personal data is handled as per our Privacy Policy
  • By using our services, you agree to our data practices

Changes to Terms

  • We reserve the right to update these Terms & Conditions at any time
  • Continued use of the website means you accept the updated terms

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Damru By Namo

Address: E-96, Lal Bahadur Nagar, Jai Jawan Colony, Aadinath Nagar, JLN Marg, Malviya Nagar, Jaipur, Rajasthan.

Phone: +91-1234567893

Email: info@damrubynamo.com